FAQ

Domestic orders within Nigeria typically arrive within 3–7 business days. International orders are shipped worldwide and usually take 7–21 business days depending on your location and customs processing. You'll receive a tracking number via email once your order ships.

We offer a 7-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Domestic customers may be responsible for return shipping unless the item arrived defective. For full details, see our Returns Policy.

We accept all major credit and debit cards through our secure payment processor Flutterwave. Payments can be made in USD or NGN. Nigerian customers can also pay via bank transfer.

Each product page includes available sizes. Our apparel generally follows standard US sizing. If you're between sizes, we recommend sizing up for a more relaxed fit. If you need specific measurements, contact us at info@blacagency.org and we'll help you out.

Yes! Once your order has been shipped, you'll receive an email with tracking information. You can also view the status of all your orders from your dashboard.

Absolutely. BLAC ships worldwide. International shipping rates and times vary by destination. Customs duties and import taxes are the responsibility of the buyer. Check our Shipping Policy for more details.

We're always looking for fresh talent! Create an account on our platform and reach out to us at info@blacagency.org with your portfolio. We review all submissions and will contact you if there's a fit for upcoming campaigns.

Prices are displayed in USD by default. At checkout, Nigerian customers can choose to pay in NGN using the current exchange rate configured by our team. The exchange rate is updated regularly to reflect market conditions.